Mr. John McKeon:

I will be honest in that we have a very good telephony service for community welfare services and some of our central schemes, pensions and so on but the service for our Intreo centres is not as good. Previously, every office answered its own phones. The offices were dealing with clients at the counter when the phone was ringing, so the phone could ring and ring. We are changing that model and setting up a centralised answering service for our Intreo centres using staff who work from home. We have set that up in the past year or so. We are investing in new telephony systems, trying to get the standard and speed of answer for our Intreo centres up to the same level we have for community welfare services and our centralised schemes. There is a bit of investment and a bit of work still to do, but we are getting there.