Ms Grainne Morrison:

The complaints procedure in CAMHS is on the Your Service Your Say model. You send a complaint to CAMHS or to Your Service Your Say and they have a look at it. It is the usual timeframe whereby they get back within seven days and then the complaint is brought to CAMHS. You are brought into a room in CAMHS with the clinicians you have made a complaint about. It is not great.

The majority of our family members, I think 74%, have had a really bad experience and then there are about 35% who will not complain because they are afraid of that bad experience or afraid of the repercussions. I think the Ombudsman for Children did a survey in 2023 and it said only 11% of the staff in the complaint listened to the complaint, so it is multifaceted.