Mr. Noel Dunne:

I do not want to diminish the bigger incidents which are awful. However, they are the ones where we press the panic button and gardaí come to handle it. Because of the numbers we have coming through the shop, it is the smaller incidents, the petty thieving and the constant feeling of what might happen next. That is what turns staff off. That is where staff say, "I've had enough of this. I'm ready to go."