Mr. Bernard Gloster:

I do not disagree with those sentiments. I would be misleading the committee if I said anything other than that there is a very varied culture across our health and social care services. It is rooted in a historical, paternalistic culture of professionals knowing what is best for people. Thankfully, we also have some very progressive members of our workforce who do not subscribe to this view, so I think there is a sea change happening in respect of the issue. I would never uphold a position where we become judgmental of people because they are unhappy with the service we provide. Even if we cannot or do not believe it is appropriate to provide what they believe they want, that does not mean they should be treated as if they are troublesome.