Ms Antoinette Cunningham:

No. It is regrettable that people are supposed to be sitting at some kind of a screen during the working day. The public are coming in, prisoners are being dealt with, the phone is ringing and somebody else is logging something on PULSE, while people's management are writing to them asking if they have completed that training module. They are expected to do that as part of their working day. It is entirely unsatisfactory.