Mr. Niall Byrne:

In 2023 the situation is - again, I do not have the actual details with me - that timelines are coming under pressure due to the increase in the number of disputes coming to us. One thing the RTB is doing, which is an action under Housing for All, is that we actively encourage people who come to us with disputes to engage in mediation because mediation is demonstrably the more successful route, and the less adversarial and less time consuming route. It is very preferable that people go the mediation route. We encourage people to opt into mediation.

We also have a pilot programme under way, which is just beginning to deliver very interesting results. This is a programme involving our staff intervening early in the process where people have a dispute to see if we can resolve it before it even gets into the process. That is showing some really positive signs.