Mr. Bernard Gloster:

The impact of a work-to-rule is that it can be highly disruptive at the management end, for example, providing data for us to be able to understand what is happening in the services every day, co-operating with the completion of parliamentary questions, co-operating with change or the implementation of the new regional health areas, and so on. It will be disruptive both at the business management end and the change end more so than at the front-line service end. We have not just the right within contract but - in fairness to unions - in the agreement with unions, to ensure that in these types of measures the public is not directly affected.