Mr. Mark Synnott:

We are facing a new normal, so we should reflect on the fact that our contract changed mid-2020 and we have new targets to reach and new methods of calculating them. We have been a long way away from that and we are now counting in days, and not weeks or months, which is good news. We can now see almost daily how the service is improving. We have knocked our waiting list down from 65,000 to under 10,000-----