Ms Yvonne Harris:

As Mr. Gleeson has said, costs can be prohibitive. We have guidance on our website. We direct all of our customers, whether they be developers or one-off homeowners, to the website. It can happen that when a homeowner engages a developer contractor, sometimes they forget about the water connection and we have an escalation at the very last minute because it has fallen between the contractor and the individual homeowner, which is unfortunate. We always work with the homeowner to get the connection made for them. Last year of the 37,000 homes we facilitated, we had to refuse applications for 305 homes. That was 161 applications representing 305 homes. Some of those applications would have been for one or two homes and some would have been for one-off houses. It is less than 1% of our overall offering. Considering water and wastewater connections is not always foremost in individual homeowners' minds, which is understandable. All of our guidance is on the website and we encourage people to access it.