Oireachtas Joint and Select Committees

Wednesday, 24 May 2023

Joint Oireachtas Committee on Jobs, Enterprise and Innovation

Employee Experiences of Technological Surveillance in the Financial Services Sector: Discussion

Dr. Michelle O'Sullivan:

That is right. It is adding to the database all the time but it concentrates on America. The level of information that can potentially be used is limitless. There are extreme examples and it is not all employers. It takes a significant level of companies' resources to develop technology. In the FSU study, we found that many employers are putting more money into the customer-facing technology than into the background systems that employees use. That is a hindrance for employees. However, the potential is there. That is not unusual in terms of the kinds of apps that are available. Of course, they can develop apps and employers can use them in the absence of regulation or collective agreement.