Ms Issy Petrie:

On self-disconnection and challenges faced by customers with prepaid meters in terms of the additional payment some users must pay to use their prepaid meter, the situation is different for customers who have a hardship meter. I refer to those who pay back arrears through their meter, which is called a lifestyle prepayment meter. Our particular concern about the additional charge is about the people who have chosen to use a prepaid meter because it is currently installed in their home and they have no choice or way to avoid the charge. For connected customers using prepaid meters who find themselves in difficulty with their energy costs, we would like to see that additional charge removed and for them to be offered comparable and the most economic tariffs as hardship, prepaid meter customers. This is one aspect of a wider poverty premium that can appear in different ways in the energy market. It is definitely worthy of further research into, and consideration of, all the different ways that the poverty premium appears, whether that is through not being able to access reductions that come with a direct debit or online billing.

There are plenty of different ways the poverty premium appears, and this is one of them. That is a concern for us.

As for arrears and data other than from the CRU, there are the CSO SILC data, but there is the time lag there. I cannot really think of any other route as contemporaneous data but I can look back through what we have written and so on and come back to the Deputy.

Was the last point about EnergyCloud?