Dr. Gerald Craddock:

As our colleagues mentioned, Covid had a huge impact in the sense of everything going digital. A new task we got from the Government was to become the national monitor for the accessibility of public websites and mobile apps. In short, accessibility was not good. The top three issues are colour contrast on websites, not only for people with disabilities but also for everybody else, PDF documents being scanned and put back up onto websites, which makes them totally inaccessible, and online forms not only being inaccessible but also having inaccessible language. In our first publication, we did some basic gamification. We listed all the local authorities in order of how good or bad they were.