Ms Sarah Hughes:

The key thing is that if we can reduce the overwhelm in terms of where to go and the knowledge of what phone number to dial or text, there is a sense of empowerment that comes from that which bolsters the young person. That goes a long way towards reducing the sense of helplessness that comes with issues around anxiety, in particular. If young people feel that they are a little bit in control of the steps that are being taken, it goes a long way towards actually helping reduce the symptoms overall.