Lynn Boylan (Sinn Fein)
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It seems the tariff mechanism is not very clear for the average person looking at a bill. I have been stopped by people and asked when is the €50 being returned. In one sense there is an expectation that this refund is going to come up on the bill but this is not going to be the mechanism. It would be valuable, in the interest of transparency and from a consumer sentiment point of view, to have some way of indicating on the bill how the money is being refunded. In that way, people could see very clearly that it is not being absorbed into a network tariff readjustment or whatever. The whole thing is about instilling confidence in people that they are getting their money back and that they are told clearly that this is the case.