Cormac Devlin (Dún Laoghaire, Fianna Fail)
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That is interesting. Finally, particularly in advance of this coming winter, I ask that we seek a better way for customers to engage than through the phone process, because it is painful for everybody and it ups the ante. It could be another reason why some people - not all - are not engaging adequately. It is a torturous process, to be frank about it, and some companies are worse than others. The CRU might take that issue up. I thank the witnesses for their attendance.