Ms Karen Trant:

The highest volume of complaints that we get are around billing. That is a fact. We report that in our customer care report. When we go out and advertise around smart meters, the public want to take up the offer. There is a direct correlation there. Then we will see an increase in queries and potentially complaints. Ultimately, the number of customers with issues is probably in double-digit figures; there are not hundreds of customers, to give the Deputy some context.