Mr. Liam Sloyan:

As an example, in the overview of a case where somebody notified their bank that they were enticed to invest in some product, the complainant notified the bank when they made the initial investment that the person they were dealing with took over control of their computer during the process. They then made a complaint and a number of subsequent investments took place and no money was returned. The person made a complaint to our office. In that instance there was a mediated settlement between the bank and the customer in relation to financial services.