Martin Browne (Tipperary, Sinn Fein)
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There is a case I am dealing with at the minute. It is a couple who travelled in August and had only just landed when the woman's brother died, so they came home. They then went to their insurance company and everything seemed to be going rosy. Covid was given as an excuse as to why the insurance company was not getting back to them. They rang again in December to be told there was a big delay. They rang again the following March but then the insurance company looked for the actual death notice from the family, which was six months down the road. The family had sent the death notice at the time, along with all of the details of the funeral, but now the insurance company is refusing to pay out. Should this couple contact the ombudsman's office?