Ms MaryRose McGovern:

I just want to ensure that is clear for anybody who is listening. Complainants who make complaints to our office and the respondent financial service providers are all customers of our office. We live the values of impartiality as we go about our business every day. A member of the public can make a complaint to the office about the manner in which they have been treated by a regulated financial services provider. The Deputy used the term "vulture funds" but I think they are known as "special purpose vehicles" in the world of the financial landscape. Some of those special purpose vehicles have been deemed regulated in recent years and where they are not regulated, they have credit servicing firms that are managing the day-to-day accounts on their behalf. If there is any conduct giving rise to a complaint, that is exactly the sort of complaint we would be happy to investigate. However, I want to ensure that everybody understands our impartiality as we go about that line of work.