Ms Oonagh Buckley:

It is a senior official in the organisation. We have a new written procedure that we brought in on foot of the OPR recommendations in particular. He is tasked with that. For example, he will say he has a list of 20 files to be allocated. He will talk to me, and mostly Mr. McGarry, who is helping with this work. Mr. McGarry will say, for example, that a particular member can take five files, but the files are not specified.