Ms Patricia Finlay:

First, I reiterate our sincere apologies that there was a delay with a person who made a report of abuse in 2013. It is important to highlight that and acknowledge the delay. I have engaged with that person and have apologised. It is a sincere apology. There were reasons for that delay, though that is of no comfort to the particular individual. In 2014 and 2016 - we were before the Oireachtas committee in, I think, 2017 or 2018 - we as an agency are very clear we were in difficulty in terms of how we were responding to retrospective abuse allegations as an organisation. We had policy issues. We had practice issues-----