Dr. Cathal O'Keeffe:

If I can say, we do two things. We engage directly with hospitals but also do thematic analysis of claims. When we do thematic analysis of claims, we identify thematic problems that are occurring across all claims. In that context, we produced a report looking at all claims finalised in 2017, and in that report, we referenced deficits in communication on a range of things, including interprofessional communication as being a problem. It related to deficits in communication between doctors and between nurses-----