Oireachtas Joint and Select Committees

Thursday, 16 February 2023

Committee on Public Petitions

Office of the Ombudsman Annual Report 2021: Office of the Ombudsman

Mr. Ger Deering:

-----the number of complaints is small. It is kind of an acknowledgement that those involved are trying to do their best with the limited resources. When I say “limited resources”, I am not talking about money; I am talking about the availability of accommodation and the difficulty with which people are trying to deal. There is a lot of goodwill being shown by officials and others trying to resolve this. I visited a centre where people were being received. I was struck by the fact that even though they had only been at the centre for a very short time when I arrived, they knew the staff and people working there and had built relationships. It was interesting because that was one of the centres that people were saying should not be used for accommodation. On the day I arrived, the last of the people who had been put in temporarily were being bused out. They were concerned about where they were going to; they wanted to stay in the centre. It is an area where a lot of empathy and compassion is being shown. I am not saying that everything is okay - it is not - but we have to try to work with the hand people are dealt at the moment.