Ms Jennifer Hanrahan:

I think with DARE complaints, we get complaints both about the higher education access route, HEAR, and the disability access route. A lot of it is sometimes down to people not ticking a box. For disabilities you are looking for information from the education psychiatrist where DARE is involved. We had engagement with them this year so they could explain the process. We go back and make sure they have taken everything into account in reaching their decisions from an administrative point of view.