Mr. Ger Deering:

Generally, when we deal with a complaint from someone who cannot access a service, we look to see how we can get them access to the service, but the problem here is that the service does not exist in some instances. It is not just a matter of the assessment of need but other services that people require. That presents a major problem because our role is either to resolve the complaint informally and get the person access to the service or make a recommendation that the person gets the service. A problem that we come up against, and not just in this situation, is that if resources and a service do not exist, there is not much that we can do, which is disappointing.