Ms Aoife MacEvilly:

We did an audit of the suppliers’ compliance with the code of practice on vulnerable customers in order to ensure that they were giving the proper information to customers. In addition, in the context of the measures that we introduced over the summer, we asked suppliers to engage further. I am glad the Deputy saw more in that space. The CRU had a campaign to promote this as well. The initial feedback we had from the Electricity Association of Ireland, which we mentioned in our opening statement, is that it had seen a 30% increase in the number of vulnerable customers. That is a positive because it means awareness is increasing and the right people are hearing and finding the channels to register with their supplier. In fact, one of the suppliers anecdotally told us their particular number of vulnerable customers had increased by 50%. Some suppliers are seeing a large, positive response to that.