Paul McAuliffe (Dublin North West, Fianna Fail)
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I beg to differ. The Revenue Commissioners is one of the most responsive and service-driven organisations. People can ring concerning the most complex of tax implications and of course will not get calculations on the phone but they are always able to pick up the phone and ask the question. Landlords and tenants tell us they do not understand the regulatory environment or their rights and responsibilities, and that they cannot get through to the RTB on the phone. Those two things have to be connected.