Paul McAuliffe (Dublin North West, Fianna Fail)
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I will move on to the service side. One of the most significant findings, not surprisingly perhaps, is the large-scale confusion in the regulatory environment for landlords and tenants. I think that is a fair assessment. Landlords and tenants were unsure of the regulatory environment and changes and how they might impact them. Does the RTB accept the inability to pick up the phone and speak to somebody is a contributing factor to that?