Ms Carol Boate:

We have made sure that not only is the lottery not sending marketing emails, which is a requirement under the licence, but also that it does not send them even a player protection email, because that could inadvertently go about saying they had spent quite a lot of money in the past month and they may want to use the spend limit tools, nor is the lottery allowed to send them service emails about their account. No emails at all go to self-excluded players because any contact is inappropriate.