Ms Carol Boate:

First, we assessed whether they were able to play. Second, I considered whether they should be contacted. I have an expert on player protection in my office. They are a chartered psychologist specialising in research on problem gambling and they advise me. The advice would be that to contact those people would be further triggering to them, more than the one or two emails they got, and do more harm than good. On what further action was available to me, the one further action that is available-----