Ms Carol Boate:

We assessed whether they had got back into their accounts to play, which they had not. The lock on the ability to go back into an account and play worked and they were not able to play. I completely agree with the Deputy, by the way, about the seriousness of it, and that is why I found it to be a breach. In most cases the person got one email within a few hours of excluding, but that is not acceptable.