Ms Andrea Keane:

As I said in my opening statement, we are very sorry we are unable to deliver the full service that Dublin Bus has always provided and always seeks to provide. I understand fully the Deputy's comment about statistics. I can assure him it is not a matter of statistics for Dublin Bus. I grew up in a house where neither of my parents were able to drive and our whole life revolved around the bus. The bus was everything. We used it for school and work and if something went wrong. I was from the generation before real-time information so I know the frustration of standing in the rain waiting for a bus when you have no idea whether it will come. Everybody in Dublin Bus feels the pain of not delivering that full service at the moment.