Mr. Robert Morton:

There were a couple of things. We went back and looked at this. International experience was similar. First, people were slower to call 999, particularly in the early stages of Covid. They did not want to go to hospital because they were afraid. They had a pain in their chest and stuck it out. That was a bad decision for them and it went on. In the early stages of Covid, crews had to put on PPE on arrival at scene. That took time