Mr. Nicholas Tarrant:

There is an absolutely massive change going on in the industry overall, and that is leaving aside the whole volatility that is having a huge impact on customers at the moment with prices. The whole journey around electrification and achieving the 80% target out to 2030 is a massive challenge for the entire industry. If one takes the smart metering programme as an example, in respect of which there has been a great deal of discussion and many questions, ultimately, these are building blocks of infrastructure that will enable customers over time to really get value from their energy providers and will be really crucial. As well as things like the smart metering programme we also have a climate action plan around creating more flexibility for customers in how they manage their demand. Ultimately, the long-term role of smart metering will support the electrification of transport with people charging the cars at night time, for example, and will support the Government's target of almost 1 million electric vehicles by the end of the decade.

The challenge now is to keep working as part of a wider society and to drive on with the change of achieving the 80% target and then on to net zero. We are planning to play a key role in that. We are launching a customer portal, for example, to give access to customers of their data in the smart meters later this year and into the new year. We continue to promote micro generation, mini generation, and the continued electrification of transport.