Mr. Pat Fenlon:

Pay as you go can be divided into two: people who choose to go on it for lifestyle reasons and people who go on it because it is in their best interests in terms of managing paying their bills. In many cases, that decision is made in consultation with the Society of St. Vincent de Paul or MABS. They advise the customer and we work with them to install it, if that is deemed the best option for that customer. There are additional costs associated with that but we offer the pay-as-you-go customer the same standard, with the 5% discount, that a direct debit customer gets. We try to look after those customers as best we can.