Verona Murphy (Wexford, Independent)
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One of the biggest problems has been communication. I could not believe that people came to my office last week, having tried to apply online, but being unable to upload the photograph went to the post office instead. I am a big advocate of the post office simply because it keeps rural Ireland alive. Unfortunately we are in a position where we have to discourage people from going through the post office network. It just goes to show the communication is not there. This lady had no idea that the priority service no longer exists and has been renamed. She was not aware that Passport Express no longer exists. I was not aware that it had been de-named. It was preposterous to de-name it. The idea should have been to put the system in place whereby Passport Express would continue to exist. Communication with the public is not working. This is just an observation.