Mr. John Kearney:

The figures are correct. That was the first thing I looked at when I was appointed chief executive in the context of an expectation for service delivery. I ruthlessly followed up complaints and issues around service delivery. I was confident that by and large, we were delivering, but our services were stretched in terms of what we were expected to deliver. I have earmarked this for the Department, which is very much working with me to identify funding arrangements for additional staff with a view to providing that degree of service. What the Deputy is saying is quite correct in that staffing levels are more or less exactly the same as they were 20 years ago and the degree of service has changed.