Mr. Kevin McCarthy:

There is a direct and very responsive complaints mechanism in place and a dedicated email address where residents can raise any concerns or identify any requirements directly with the Department.

There is also a confidential helpline operated by the Jesuit refugee service. Our IPAS helpdesk dealt with 6,000 queries in 2021. We monitored turnaround times on those to ensure an adequate service is being provided. They deal mainly with accommodation queries and then, as I say,-----