Ms Ruth Buggie:

Yes. Our original warmer homes scheme was delivered only by community-based organisations for quite some time until it became a national programme. We started with that community-based model, and it has been key to building a relationship and trust at a local level, and who can be identified. Within the community programme, our communities develop their own charter that sets out their aims and ambitions, of which quite a number are to eliminate energy poverty locally, and they really do know the houses to bring in. With the development of one-stop shops and the extension to the warmer homes scheme, it is easier for communities to refer households into those systems because they themselves may not be in a position to deliver the services directly but they can do the referral. Such a situation is hugely valuable to us. On-the-ground knowledge beats an office in Dublin.