Dr. Sara O'Byrne:

There are a few parts to it, including an acknowledgement of harm and an apology by way of acknowledging that harm. One of the most difficult things for some people who have come through this scheme and put forth their views is the sense that perhaps those experience have not been heard or validated in an adequate way. That is really important in terms of repair. It is a question of the acknowledgement that what happened was harmful and has had an impact.