Oireachtas Joint and Select Committees

Wednesday, 18 May 2022

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland

Mr. Frank Jansen:

From our perspective, as I said, our customers are our customers as long as they are our customers. We will support them. We have put in place a timeline. We have already shown we are flexible when putting it in place. We will continue to be flexible. We think it is a realistic plan. We will put a lot of support in place. We will make sure there is sufficient communication and explanation for our customers as to what they have to do in the process. We will help them with this. We will deliver a booklet with all of the product features and what they will have to do. We will give them a list of their direct debits and standing orders. We will support them in what they will have to do. We will follow up with customers. As Ms Howard said, it is a very important process that has never been done before. If I was on the other side, I would be very happy to take those customers. We have good customers. I would be very happy to see an opportunity to take on additional customers. I am sure the industry, An Post, credit unions and fintech companies will be very eager to take our customers.