Ms Emily Logan:

We have also invited speakers. For instance, we recently invited psychologist Dr. Tony Bates, with whom people will be familiar, to talk to our case workers who experience the extreme end, namely, death or serious harm. There is also the entry point, where members of the public who ring can be distressed. Early reference to mental health can be complicated for members of the public trying to ring to contact us. We try to support our staff. We get traumatic calls that can include allegations of child sexual abuse and people with suicide ideation. As a public body, it is our job to make sure, and we have joint responsibility to do so, our staff are supported when they come across those kind of difficult situations that can be distressing on a human level.