Mr. Hugh Hume:

I am not sure of the presentation the Deputy has in front of him is but I assure him that engagement has moved from the public office, which is solely in Dublin and where members of the public can come in and make a complaint, and has gone to the vast majority of our complaints coming in online. Throughout the pandemic our telephone service was maintained and members of the public could contact the telephone service and engage. Staff spoke to those people and continued with the service.