Mr. Joseph Nugent:

As I said earlier, if I use the phrase "late notification", what I mean by that is communication from the local station to the payment service in Killarney regarding a change in somebody's circumstances, for example, an individual has taken a period of unpaid leave and that has not filtered through to the payments piece. That would be the vast majority of it. The specific action we are taking on that issue is through more local responsibility for managing this. Clearly, one cannot see that for 15,000 or 20,000 people from a centre. Our business service functional areas and divisional areas will be much closer to the ground and the response is much more immediate.