Ms Sharon Donnery:

To confirm on the resources, we have a number of teams working on these issues across the organisation, including colleagues in consumer protection and more broadly in our supervisory areas. As the Governor said, there has been extensive engagement at the highest level. I am talking about the most senior management and board level of the banks that are departing and the banks that will receive the various customers.

On the actual practicalities of switching and so on, we have been clear in telling the banks that we expect them to be consumer focused and customer focused, which I think were the exact words, in handling cases and that people would be supported and assisted through the process. When my colleague Mr. Kincaid wrote to the committee, we had recently published our work on call handling times, which clearly showed the banks were not ready on that aspect and they had further work to do. Again, we have engaged extensively with the banks in terms of making sure those concerns are addressed.

On the case the Deputy raised, if there are specific concerns about customers being told to close bank accounts instead of using the switching process, then we would be happy to look into that. I know my other colleagues will be here later today-----