Marie Sherlock (Labour)
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My question was on the extent to which the data collection will encompass oversight of the awards system. Picking up on mediation, I also asked about the supports available to those making a claim because it is really important. My concern is that somebody will feel forced into mediation. While, of course, they have the right to opt out, ultimately there is a power imbalance there for individuals engaged in mediation with an insurance company. My concern is that the person making the claim will be at a disadvantage. I want to understand what supports are available to that individual. What do we need to hardwire into the legislation to ensure those supports are there?