Mr. Paul Savage:

It is a fair question. What generally happens is we will work with the customer to figure out what the issue has been. It might just be getting back in contact with somebody. For example, people just forget the telephone number or delete the message and are not able to do that, so we can facilitate that. We will verify the customer at least has the microchip number or the microchip certificate. That would be the first one. If it is a case where it is a little more serious, we direct the customer to the ISPCA - we have a great relationship with it - or to An Garda Síochána and provide other information we can share with the authorities. We have done that a number of times in the past year.