Cormac Devlin (Dún Laoghaire, Fianna Fail)
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I will focus on the financial statements and I have a number of questions about them, the first of which relates to customer contacts. The RTB spent €2.3 million in 2019. That reduced slightly to €2.2 million in 2020. The documentation notes that customer contacts costs relate to a third-party service company which provides customer contact through telephone, web chat and email, and administrative services to the RTB's customers.

It seems a lot of money is being spent on outsourcing this service. I note Ms Gallagher's comments about the web chat, and I presume social media is included in this if it is not done in-house. Will Mr. Byrne outline what exactly this company is doing for that large sum of money?