Ms Caren Gallagher:

We have not embarked on the management of our Facebook channel. It is not that we do not intend to but we have put our focus on launching our Twitter account and YouTube channel. We have other plans in that area. From my perspective on communications, if conversations are opened up on Facebook with people who want to communicate, it is important that we have the resources and ability to do that. We have a web chat function and there is a high level of contact with our customer contact centre. There are web chat functions available across the website. I would be concerned about starting a conversation on Facebook that we do not resource. That is why our focus has been on other areas. That is not to say we do not intend to expand across those communication channels.