Ms Aoife MacEvilly:

I did.

We are willing to take action where we see that our doing so will benefit customers. Where we see there are issues whereby customers are not being well served, we will address them, potentially through additional rules in the supplier handbook. We are available to make interventions.

Price control is the area that people tend to think of most immediately, but we have seen from the UK market that the price cap has had a detrimental effect on customers, who are now suffering not only from the underlying price increases but also from the costs associated with suppliers that failed because of the intervention. A balance must be struck between ensuring we do not create greater customer harm in our interventions and ensuring we have a strong evidence base to support any intervention we make.